On the momentous occasion of completion of 14 years of successful operation in North and North West Delhi Tata Power-DDL has launched a new customer delight initiative - SARAL –“Talk to Our Head-Customer Services & Key Consumer Group” for further enhancing the customer trust and reaffirm our commitment to service excellence.

With this new initiative, customers have an opportunity to escalate their complaint/grievances, suggestions and feedback directly to the level of Head-Customer Services & Key Consumer Group telephonically and get their concerns resolved within 48 hours.

Duration (Day & Time): 1 Hour, Every Wednesday from 11:00 am to 12:00 noon [except on public holidays]

A dedicated helpline number has been set up to enable customers to directly get connected with Head-Customer Services & Key Consumer Group. This number shall remain available only during the above mentioned period.

Head-Customer Services & Key Consumer Group shall address the customer’s grievance.

Customer Service Team shall capture the required grievance details and provide response/resolution within 48 hours. The customer shall be duly informed of the same through telephone/e-mail.